Accessibility Statement

TrashSignUp Pro is made by Nelliar. We want the hauler dashboard, the setup wizard and every public customer signup page built on this software to be usable by people with disabilities, including people who use a screen reader, people who navigate by keyboard alone, and people who need larger text or higher contrast. This applies to haulers running their business through the dashboard and to the customers who fill out a signup form.

We are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and by the standards referenced under Title III of the Americans with Disabilities Act (ADA). We have not completed a formal third party accessibility audit against that standard. What follows is a plain description of what is actually built into the software today, not a claim of certified compliance.

These are concrete, verified features of the current interface, not general intentions:

• Every interactive element (link, button, form control) shows a visible focus ring when reached by keyboard, so keyboard-only navigation stays visible on screen at all times.
• Every form field is built from a shared label component that ties the visible label to its input, so screen readers announce the label and clicking the label focuses the field.
• Dialogs (modals, confirmation prompts) trap keyboard focus while open, close on Escape, and return focus to the element that opened them.
• Page and section headings follow one consistent structure through shared components, rather than being written by hand on each screen, so heading levels stay in a predictable order.
• Status information (a lead's stage, a plan limit, a container's condition) is always shown as text, not as color alone.
• Tables are built with real table markup, not styled boxes, so column and row relationships are readable by assistive technology.
• The color palette was chosen to avoid pure white and pure black in favor of off-white and near-black tones with stronger contrast against body text.
• Loading states show a visible placeholder shape rather than a spinner with no text alternative.

We would rather tell you what we do not yet know than overstate our compliance:

• No screen has been tested end to end with a screen reader such as NVDA, JAWS or VoiceOver.
• No formal color contrast audit has been run against every text and background combination in the product.
• The coverage area map, which lets a hauler draw their service area and lets a customer see whether they are in it, is built on a third party mapping library. We have not verified that the map drawing tool itself is fully operable by keyboard.
• Checkout and billing screens are hosted by Stripe, not by us. Their accessibility is Stripe's responsibility, not ours.
• Photos, logos and header images are uploaded by each hauler for their own signup page. We do not currently require or check that a hauler has added alt text to what they upload.

If you use assistive technology and run into a barrier anywhere in TrashSignUp Pro, or if you need information in this product in a different format, tell us. Email legal@nelliar.com with the page you were on and what happened. We will respond and work with you on a fix or a workaround.

If you are a customer filling out a hauler's signup form and need help completing it, you can also contact that hauler directly. Their public signup page is their business, and they are reachable the same way any of their other customers reach them.

If we change this statement we will update the date at the top of this page. As accessibility work continues, we plan to move sections out of "what we have not verified yet" and into "what is built into the software" as each item is actually tested, not just addressed in code.

Write to legal@nelliar.com.