Terms of Service

TrashSignUp Pro is made by Nelliar. It gives a waste hauling business a public signup page where its customers can pick a service, see a price, have their address checked against the service area and submit a request. The hauler gets an email for each new request and a dashboard to work through them.

These terms are between Nelliar and the hauler that holds the account. By creating an account you accept them. If you do not accept them, do not use the service.

We do not haul waste, we do not price your work for you, and we do not promise that any signup turns into a paying customer.

Give us accurate registration details and keep your password to yourself. Anything done through your account is your responsibility. By registering you confirm you are allowed to act for the business you are registering.

Starting a trial takes no card. We collect no payment details to start a trial. There is nothing on file to charge.

Nothing is charged automatically, ever. The trial does not roll into a paid plan. It cannot, because we have no card.

When the trial ends, the account pauses. The dashboard is replaced by a screen asking you to subscribe, and your public signup page stops accepting new customer signups. Visitors are told the business is not taking signups online at the moment and to contact you directly. Your data stays where it is, subject to the retention rules in section 6.

A card is collected only at the moment you choose to subscribe, on the checkout page. That is a separate, deliberate action, and you are charged at that point.

Subscriptions are handled by Stripe. When you choose a plan we send you to a checkout page hosted by Stripe, where you enter your card. Your card details go to Stripe, not to us. The plan, the price and any taxes are shown to you at checkout before you pay.

Plans then renew on the interval shown at checkout until you cancel. We may change prices, and if we do we will give you notice so you can cancel before the new price applies. Fees already paid are not refunded unless the law says otherwise.

We can give an account complimentary full access without a subscription. If we have done that for you, checkout is closed to you and you are not billed.

You can cancel at any time from Settings. Go to the Billing tab, press Manage billing, and cancel in the portal that opens. No phone call. No email to us. No retention conversation.

The billing portal is run by Stripe, and when the cancellation takes effect is whatever the portal shows you when you confirm it.

Each plan caps how many customer signups your form accepts in a rolling 30 day window, and sets how long we keep signup records before deleting them.

When you hit the signup cap, your public form stops accepting new signups until the rolling window moves on or you move to a bigger plan.

A job runs once a day and permanently deletes signup records older than your plan window, along with their history events, add-on items, flat fee items and residential line items. This is a real deletion and we cannot get the records back. If you need them for longer, export them to CSV from the dashboard first. TrashSignUp Pro is not a backup, an archive or a records management system.

The information your customers put into your signup page is yours, not ours. You decide what to ask for, you decide what to do with the answers, and you are the one responsible for it. We hold it and process it on your behalf.

That means it is your job to give your customers whatever privacy notice they are owed, to get any consent that is required before you contact them, and to answer them when they ask you to correct or delete their information. If a customer asks us directly, we will send them to you and act on your instruction.

What we do with that information is set out in the Privacy Policy.

You agree not to:

• Post unlawful, deceptive, harassing or fraudulent content
• Collect personal information you have no right to collect
• Try to reach accounts, data or systems that are not yours
• Interfere with the security, performance or availability of the service
• Resell, sublicense or reverse engineer the service, except where the law allows it
• Use the service in breach of any law that applies to you

We can suspend or close an account if we reasonably believe it is being used in breach of these terms or is putting other people at risk.

The service is provided as it is and as it is available. To the extent the law allows, we make no warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non infringement. We do not promise the service will be uninterrupted or free of faults.

To the extent the law allows, Nelliar and the people who work with it are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities arising from your use of the service.

Our total liability for any claim relating to the service or these terms will not be more than the greater of the amount you paid Nelliar in the 12 months before the claim arose, or USD 100.

Some places do not allow limits like these, so parts of this section may not apply to you.

If we change these terms we will update the date at the top of this page, and if the change is significant we will tell you through the product or by email. Carrying on using the service after that means you accept the change.

Write to legal@nelliar.com.